While technical issues with our solutions are rare, they occasionally happen, but rest assured we are always available and ready to help you.

If you are a current Service Agent qr customer and require technical support, please do not hesitate to contact our support team via any of the channels below:

Email: support@dbsgroup.net
Phone: 727-723-1484 option 2
Toll-Free: 888-362-8227 option 2
Support Portal: https://dbssupport.docubaseonline.com

You may also just click on the “remote support” icon above to download our remote support client and be immediately placed in our support queue, where a technician will assist you as soon as possible.

Have your company name and/or client ID available for the support representative.

Our technicians are available during normal business hours, Monday through Friday 9:00 am – 5:00 pm EST. To request support outside of business hours please use e-mail and place the words “URGENT SUPPORT REQUEST” in the subject line.

Please note that if your support contract has lapsed the support representative may route your call to our sales department to arrange payment prior to being able to provide support.

Technical Support
Our technical support team is trained and often certified in a wide range of IT subjects including Windows and UNIX operating systems, databases, system architecture, network security, backups, cloud systems, and business applications. They are also experts in document management and business process automation. This allows us to provide the highest levels of personalized support for your specific solution and environment. We also have bi-lingual technicians on staff, able to support customers in English and Spanish.