How it works

serviceagentqr.com

SERVICE AGENT qr is your online, mobile-friendly customer (Make it Easy) connection.

Increase service revenue, improve customer retention, and boost profits with dynamic QR Code powered inspections and maintenance forms. Service Agent QR makes it easy for your customers to document, report, order parts, and request maintenance services from any device by simply scanning the QR code attached to the equipment in use. Keep preventative maintenance schedules on track and prevent equipment downtime by automatically tracking equipment use hours/miles and setting reminders and alerts for key maintenance events. Service Agent QR eliminates the hassle of paper and cumbersome telephone prompt based service request processes and transforms your service department into a more profitable on-demand customer oriented operation.

How does it work?

Service Agent QR enhances the customer experience by sending customer support requests directly to the dealer service agent, bypassing cumbersome manual and telephone prompt processes. Using a smartphone or tablet, the customer (equipment operator) simply scans the QR Code on the equipment and is taken to an electronic form that already knows the exact piece of equipment, its location, and any other associated information. A few questions on the form provide the dealer with unit hours, warning light notices, damage, other operator concerns, and contact information. Pictures or videos can be submitted by the equipment operator directly on the form for a better issue explanation.

Upon submission, the service department gets an instant notification email that a service request form has been submitted. Each submission provides complete unit information including make, model, year, VIN, customer contact, service hour interval, next service hour due, reason for customer submission, and exact unit location at time of submission. All that is left is to make the service scheduling follow-up call. Service Agent QR is a great way to enhance dealership Preventive Maintenance (PM) programs. Equipment operators simply use the Service Agent QR code to report unit hours during equipment refueling or on a weekly basis. The system automatically calculates the next service hour requirement and only notifies the dealership service agent once the unit hour has surpassed its notification level. Service Agent QR frees up the equipment owner of the mundane task of equipment PM logs and enables the dealership to become a strategic long-term customer partner.

Service Quotation approval

The service department will review the service request and prepare a detailed service quotation. Using Service Agent QR's workflow, service departments send customers an email and SMS message with a link to the quote. The customer can inspect the quote and electronically sign an approval. Upon customer submission, the signed approval is securely returned to the dealership.

Invoice Submission and Payment

Once the approved work is completed, the dealership will submit the final invoice through Service Agent QR. The customer receives an email and text message with a link to the final invoice form and a credit card payment link.

Upon successful payment, the dealership receives a payment confirmation, ensuring a hassle-free and secure transaction. Service Agent QR eliminates the need for handling sensitive credit card information, providing peace of mind for both parties.

Service Agent QR is customized to your specific operation. Choose preprinted labels or all printing equipment and supplies necessary to create the QR codes that are affixed to the equipment. QR codes are printed on industrial quality labels designed to resist the harshest outdoor environments and provide up to 10 years of outdoor life; making Service Agent QR a long-term customer connection even after equipment ownership is transferred.

Key Features

Solutions designed to fit any size orginizations; 3 packages to choose from: Basic, Standard, and Enterprise
Rugged QR code sticker printer and supplies included in the solution.
Equipment geolocation automatically captured upon scan of QR code.
Automatic hour/mileage PM Maintenance tracker built into the service request form.
Submit pictures/video directly on the service form.
Capture contact information and any other information needed to complete the service order.

Service Agent QR is powered by dbs’ LiveForms, a powerful forms and workflow solution which means that all service forms are kept secure and unaltered, and updates or changes to the forms are quickly rolled out with no interruptions. This ensures that the dealership has reliable documentation regarding all reported maintenance issues including the date submitted, location of the equipment, etc. Additionally an optional digital log of repairs made is available, and forms and workflows to support new use-cases can be added at minimal incremental cost.

Service Agent QR is designed to enhance the ongoing ownership experience for customers and increase service department revenues and customer repeat purchasing for dealers.